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POLICIES / TERMS & CONDITIONS

Dance Gems Terms and Conditions

 

Fees:
  1. All classes should be booked an paid for using the links int he website.  A fee is charged for each class enrolled in per term. 

  2. Students are expected to attend all classes, and an invoice will be raised for the whole term.

  3. An invoice for students who enrol during the year will be issued to enable payment immediately.

  4. Refunds will not be given for non-attendance, other than for the reason set out in Clause 15

  5. Refunds will not be given where a class has to be cancelled and rescheduled for the reasons set out in Clause 16

  6. Where a refund is applicable, this will be issued in the form of an account credit to be used towards future invoices, unless the student is leaving the Dance Gems Dance School completely and will not be re-enrolling in the following term.

  7. An administration fee of £50 per hour may be charged for any admin/consultation in excess of the regular administration of classes e.g. exam, competition, consultations, school or intensive applications advice.

Payment:
  1. Invoices must be settled by the payment date stated on the invoice; or prior to starting classes following confirmation after a trial/where a student has enrolled during the term. Failure to pay in line with these terms will result in the student being excluded from classes until full payment is received.

  2. New students should pay using the invoice that will be sent to the email address provided upon full enrolment after the trial session.

  3. Payment should be made by bank transfer on receipt of invoice to:
    Dance Gems:  Sort Code: 20-57-76  Account No: 40 472 166

  4. If an invoice has not been paid at the start of term or upon enrolment in accordance with Clause 18, the student will not be admitted to any classes until it has been paid in full.

  5. Once enrolled or attending class after a trial session, the full term’s fees must be paid.

  6. Dance Gems reserves the right at any time during the term to ask students to leave a class if any fees remain outstanding after the start of term.

  7. The payer will receive written notice if payment has not been received in accordance with these terms and conditions.  Dance Gems reserves the right to charge a late payment fee if an invoice remains unpaid after the first class of a new term.
     

Register, Attendance and Absence:
  1. A register for each class is maintained by the teacher and records student attendance for the purposes of safety and security.

  2. If a student is absent from class for four or more consecutive weeks, a refund of 90% of the fees paid for those classes not attended will be given only on the evidence of a medical certificate. This must be provided within one month of the absence, otherwise no refund will be given. Additionally, refunds can only be given from the date on the medical certificate.

  3. If a class is cancelled due to the sickness of the teacher, a health epidemic, pandemic, infectious disease or any other unforeseen event, then we will try to reschedule the class if they cannot be moved to Zoom. This may be on a different day and time from when originally scheduled and might involve an extension to the term time dates. No refunds will be given in this case.

  4. Where a student misses a class, it is not possible for a different class to be attended as a ‘make up’ class. Students may only attend classes for which they are enrolled.

  5. Where a student watches a class rather than participates, this still counts as attendance. No refunds may be given for classes where a student merely watches.

 

Right to attend, change classes, withdrawal and termination of attendance:
  1. If students wish to withdraw from classes, they are required to give written notice at least one term prior to leaving. 

  2. Failure to inform Dance Gems of a written withdrawal will result in you being liable for the full term’s fees. Administrative fees and accumulated charges for classes prior to withdrawal notification will also accrue. Dance Gems will start proceedings to collect any debts that might remain unpaid for all students including interest charges in accordance with Clause 13. For the avoidance of doubt, where a withdrawal request for the forthcoming term is given after the given deadline, the withdrawal will not take effect until the following term.

  3. Term dates are published on the Dance Gems website. If notice is not given, then the full terms fees for the following term will be payable in full. If at the end of your first term, you wish to stop, if no notice has been given then the cost of the next terms fees will be payable in full.

  4. If a student attends any classes during the term, you are liable to pay for the full term’s invoice.

  5. Change of class requests and additional class requests are to be made in writing to Dance Gems. These requests will be reviewed by a member of the team, and you will be contacted with the outcome of the decision. Students must not change to another class without written confirmation from the Dance Gems office.

  6. Students are automatically re-enrolled each term unless formal written notification of withdrawal or change of class has been made as per Clauses 19 and 23.

Permissions (Medical and Photographic consent):
  1. Medical: Parents are required to give permission (for any students under 18) for an authorised Dance Gems First aider to give any immediate and/or necessary first aid treatment. This includes any emergency medical treatment recommended by competent authorities including emergency medical staff. Parents/guardians can opt out of this during online application.

  2. Photographic: Upon application parents are asked to opt in or opt out of photographic consent for their child. Parents will be notified in writing when photographic sessions take place.

Physical contact:
  1. Physical contact may be necessary by members of the teaching faculty. If you have any concerns regarding this matter, please contact the Director who will inform staff.

Communication and correspondence:
  1. Any communication regarding students, classes or information related to Dance Gems can only be sent to the primary account holder.

  2. The primary account holder may only be changed upon receipt of written notification from the primary account holder.

  3. Dance Gems cannot be held responsible for any delay or non-receipt of correspondence due to server downtime, incorrect contact details provided at the time of enrolment, or any other circumstances outside its control.

 

Code of Conduct:
  1. A Code of Conduct will be issued to students and parents/guardians. Failure to observe this may result in students being asked to leave. Dance Gems reserves the right to refuse any student prior to or after enrolment. No refund will be given if the Code of Conduct has been invoked.

 

​Content:
  1. Dance Gems reserves the right to alter the advertised programme and faculty without prior notice.

Data Protection:
  1. Dance Gems is committed to protecting and respecting your privacy. We only use personal information if we have an appropriate reason (lawful basis) to do so and this includes sharing information outside the Dance Gems.

  2. We regularly review how long we keep personal information. We are legally required to hold some types of information to fulfil our statutory obligations. We hold your personal information on our systems for only as long as is necessary for the relevant activity, or as long as is set out in any relevant contract or agreement you hold with us.

  3. Please be reassured that we will not release your information to other organisations unless in exceptional cases when we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. In all other instances we only share your information with another party, if you have given your explicit permission for this. e.g.  A Dance Examination Board.

Changes to Terms and Conditions:
  1. Dance Gems reserves the right to change these terms and conditions at any time for the benefit of the business, staff, or participants.

Agreement to Terms and Conditions:
  1. Clients (parents, guardians, and students) are required to acknowledge their agreement and acceptance of the terms and conditions for each student enrolled by checking the relevant box during application.

  2. The terms and conditions must be accepted in order to enrol for classes at Dance Gems. Applications cannot be submitted until the acceptance box has been checked.

  3. By making a booking, regardless of whether this is online or by other methods, you agree to accept the Dance Gems Terms and Conditions and Code of Conduct.

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